Principal Customer Success Manager – Enterprise (West/Central)

Key Highlights

• Manage a diverse book of business at scale, with a focus and engagement, enablement and adoption.
• Understand your customer’s business model, go to market strategy and organizational structure.
• Create and execute internal territory engagement plans and/or external joint customer enablement plans that focus on tailored, customer-specific strategy, proactive risk mitigation, value realization and expansion.
• Use data to gain insights, provide guidance, increase customer adoption and identify opportunities for expansion.
• Lead or influence renewals, partnering with internal teams to form a cohesive approach to mitigate churn and support expansion.