DocuSign
Strategic Customer Success Manager
DERemotePosted Today
Full TimeSeniorRemoteDE
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Job Description
Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business a
Key Highlights
- Prevent risk and accelerate growth across a portfolio of strategic accounts through proactive executive engagement, value realization, and alignment with key stakeholders, as measured by renewal and expansion outcomes
- Achieve financial and strategic revenue, bookings, and billings targets across a high-value territory
- Maintain and communicate a rolling forecast of your territory, surfacing renewal risk early and partnering with internal resources to develop resolution strategies
- Own and lead complex, executive-level negotiation strategies for Docusign’s most strategic renewals while protecting and deepening customer trust
- Conduct regular executive business reviews with customers to ensure enterprise-wide adoption, quantifiable value realization, and alignment with their primary business objectives
Qualifications
Preferred Qualifications
- Proven ability to navigate multi-stakeholder, executive-level deal cycles using a trusted advisor and consultative approach
- Exceptional contract negotiation skills with experience driving complex, high-value contracts to completion on time
- Experience driving enterprise-wide adoption across large organizations, acting as a strategic change agent at the executive level
- Demonstrated ability to lead persuasive value conversations with C-suite and senior executives, connecting Docusign’s capabilities to customers’ top business priorities
- Proven ability to manage ambiguity and adapt quickly to shifting priorities across a strategic portfolio
- Strong executive presence with superior organizational, prioritization, and communication skills
- Excellent written and verbal communication skills
- Ability to influence outcomes through high-trust relationships with both customers and internal partners
Skills & Technologies
Swift
About the Company
DocuSign
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
DE
Work Mode
Remote
Posted
Today
Country
DE