Boeing
Ops Center Controller
Seal Beach, CA, USPosted Today$99,450 – $134,550
Full TimeSeniorVisa SponsorshipUS
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Job Description
Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with
Key Highlights
- Serving as the primary intake for customer calls and BCS Case Messages, conduct an initial assessment of each request to determine appropriate next steps.
- Conducting situational awareness calls with the airline customer or stakeholder after receiving a Case Message to gather facts, set expectations, and confirm next actions.
- Prioritizing and triaging incoming requests to ensure timely engagement of the most effective resolution path (e.g., direct reply, SME engagement, or escalation)
- Developing solutions using available published data, manuals, and technical references; delivering responses and guidance via BCS and following up to confirm resolution.
- Providing telephone-based troubleshooting assistance to customers and FSRs as needed to restore or maintain aircraft operability.
Qualifications
Required Qualifications
- 5+ years of experience in commercial aircraft operations or support
- Experience working with organizational leaders to develop and implement plans and objectives to meet requirements
- Ability to interpret drawings, system schematics, wiring diagrams, and other technical documents
- Ability to work a variable shift schedule including nights, weekends, and holidays. This is 7 days on / 7 days off (12-hour shifts). Your schedule may vary to support the business need.
- Proven experience with airplane systems to troubleshoot in-service problems, including flight ramp experience on airplane system troubleshooting
- Experience in airline maintenance operations, airplane production involving systems troubleshooting, and working in an airline MOC
- Experience in project management
- Bachelor of Science degree
About the Company
Boeing
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$99,450 – $134,550
Location
Seal Beach, CA, US
Posted
Today
Visa Sponsorship
Available
Country
US