AssetWatch
Customer Support Representative
USARemotePosted 1 month ago
Full TimeSeniorRemoteUS
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Job Description
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers c
Key Highlights
- Manage multiple incoming streams of support request coming in via software,phone, email, and internal requests
- Coordinate with internal and external stakeholders as needed to address morechallenging cases and ensure a long-term solution
- Work internally across multiple departments to ensure and support the delivery ofa world class customer experience to include sending customer feedback to ourProduct teams.
- Willingness to pick up the phone and dial customers within short notice toaddress issues before they grow in scope
- Build a strong, trusting relationship with all customer and internal stakeholdersthrough fluid and timely communication
Qualifications
Required Qualifications
- 2+ Years of some form of technical support or equivalent experience
- 2+ Years of customer service interaction, in person or virtual
- Experience with high volume support ticketing systems
- Experience with CRM platforms (Salesforce strongly preferred)
- Ability to use remote communication tools to interact and add value to internaland external stakeholders (ie. Zoom, Slack, etc)
About the Company
AssetWatch
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
USA
Work Mode
Remote
Posted
1 month ago
Country
US