Customer Officer GCO Cloud Experience EMEA (f/m/d) - maternity leave limited contract 1 year

Required Qualifications

• Professional experience in customer success, delivery of cloud services, strategy and operations,  business operations management, or a comparable role in a complex international environment.
• Proven ability to support senior executives and leadership teams in setting priorities, preparing decisions, and translating strategic direction into executable plans
• Strong customer orientation with experience in strategic customer engagements, escalations, executive communication, and senior stakeholder management.
• Good understanding of enterprise cloud operating models and customer service delivery; knowledge of SAP, SAP S/4HANA, private cloud, hyperscaler environments, or Global Cloud Operations is a strong advantage.
• Demonstrated strength in governance, performance reporting, workforce and budget coordination, decision tracking, change management, and turning complex information into clear recommendations and actions.
• Excellent English communication, presentation, facilitation, negotiation, and influencing skills, combined with strategic thinking, and the ability to work effectively across countries, cultures, functions, and seniority levels; additional EMEA languages are an advantage.