AlphaSense
Senior Analyst, Customer Success Operations
USRemotePosted Today$99,000 – $110,000
Full TimeSeniorRemoteUS
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Job Description
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers in
Key Highlights
- Domain Expertise: Bring working knowledge of customer success and account management into Customer Success Operations. Nice to have exposure to pre-sales and application specialist functions.
- CS Metrics & Reporting: Build and maintain reporting on core Customer Success metrics, including NRR, GRR, renewal rate, and usage and engagement KPIs, translating trends into insight CS leadership can act on and run the QA checks that catch issues before they reach leadership.
- Cross-Functional Deployment Support: Partner with cross-functional teams, including account managers, customer success managers, pre-sales, and application specialists when needed, on large and complex projects.
- Strategic Project Execution: Support the Senior Manager, Customer Success Operations on program delivery across our customer base, including account level context that requires broad cross-functional fluency.
- Cross-Functional Partnership: Build working relationships with pre-sales, application specialists, and CS leadership stakeholders to represent CS Operations needs and surface early signals.
Qualifications
Required Qualifications
- 3 to 5 years of customer ops experience, ideally at a high-growth B2B SaaS or AI company.
- Prior exposure to customer success.
- Strong understanding of core SaaS and Customer Success metrics, including NRR, GRR, renewal rate, and usage-based KPIs such as MAU and DAU.
- Comfortable working in Salesforce, Gainsight, and forecasting tools such as Clari or Gong.
- Comfortable working in ambiguity and solving open-ended problems with a proactive mindset.
- Strong communication skills with the ability to influence and build trust with cross-functional teams.
- Exceptional organizational skills and the ability to manage multiple priorities under tight deadlines.
- Bonus: experience with SQL, or a data warehouse tool such as Snowflake or BigQuery, and familiarity with a BI platform such as Tableau.
Skills & Technologies
GoSQL
About the Company
AlphaSense
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$99,000 – $110,000
Location
US
Work Mode
Remote
Posted
Today
Country
US