Truelogic
Senior Incident Manager – Finance
LATAMRemotePosted Today
Full TimeSeniorRemote
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Job Description
About TruelogicAt Truelogic, we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to
Key Highlights
- Lead incident bridge calls during critical system events, acting as the Incident Commander.
- Coordinate response efforts across IT, infrastructure, application, and vendor teams to minimize downtime and business impact.
- Prioritize rapid service restoration over root cause investigation during active incidents.
- Escalate issues to leadership and key stakeholders as appropriate.
- Drive the Root Cause Analysis (RCA) process for recurring or high-severity incidents.
Qualifications
Required Qualifications
- 5+ years of experience in incident management or IT operations within enterprise environments.
- Proven ability to manage high-severity IT incidents with calm, structure, and clarity.
- Strong knowledge of ITIL standards and the full incident lifecycle.
- Exceptional verbal and written communication skills, especially with executive stakeholders.
- Experience coordinating multiple teams under high-pressure conditions.
- Hands-on experience with PagerDuty, ServiceNow, New Relic, CloudWatch, or similar monitoring and incident platforms.
- Experience leading, mentoring, or coordinating others.
- Ability to multitask, work under pressure, and remain composed during critical incidents.
- Bachelor’s degree in IT, Computer Science, or a related field.
- AWS training or certification.
- Experience in financial services or the mortgage industry.
- Exposure to AI/ML-based monitoring or automation tools in incident management.
- 5+ years of experience in incident management or IT operations within enterprise environments.
- Proven ability to manage high-severity IT incidents with calm, structure, and clarity.
- Strong knowledge of ITIL standards and the full incident lifecycle.
- Exceptional verbal and written communication skills, especially with executive stakeholders.
- Experience coordinating multiple teams under high-pressure conditions.
- Hands-on experience with PagerDuty, ServiceNow, New Relic, CloudWatch, or similar monitoring and incident platforms.
- Experience leading, mentoring, or coordinating others.
- Ability to multitask, work under pressure, and remain composed during critical incidents.
- Bachelor’s degree in IT, Computer Science, or a related field.
- AWS training or certification.
- Experience in financial services or the mortgage industry.
- Exposure to AI/ML-based monitoring or automation tools in incident management.
Skills & Technologies
AWS
About the Company
Truelogic
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
LATAM
Work Mode
Remote
Posted
Today