Eventbrite
Renewal Specialist
UKRemotePosted 1 month ago$50,000 – $85,000
Full TimeRemoteUK
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Job Description
THE ROLEThe Renewal Specialist is a critical role requiring the skills of a highly motivated and results-driven Customer Success (CS) professional. This role is focused on managing a high volume of cl
Key Highlights
- Customer Renewal Management:
- Manage and execute renewal processes for a high-volume portfolio of event ticketing clients.
- Proactively engage with customers 90-180 days prior to contract expiration dates.
- Generate accurate renewal forecasts and maintain a rolling 120-day renewal pipeline.
- Conduct renewal negotiations and secure contract extensions with minimal manual intervention.
Qualifications
Required Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or related field
- 2+ years of experience in renewal management, account management, customer success, or sales roles
- Previous experience in B2B SaaS, subscription-based services, or events/ticketing industry preferred
- Proven track record of managing high-volume customer portfolios
- Proficiency with CRM platforms (Salesforce, HubSpot, or similar)
- Experience with marketing automation tools (Marketo, Pardot, Mailchimp, or similar)
- Knowledge of customer success platforms (Gainsight, ChurnZero, or similar)
- Familiarity with ticketing systems and event management software
- Strong Excel/Google Sheets skills for data analysis and reporting
- Experience with email automation and drip campaign tools
About the Company
Eventbrite
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Job Details
Employment Type
Full Time
Salary Range
$50,000 – $85,000
Location
UK
Work Mode
Remote
Posted
1 month ago
Country
UK