First Advantage
Team Lead Customer Success
UKRemotePosted 1 month ago
Full TimeSeniorRemoteUK
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Job Description
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First
Key Highlights
- Lead, coach, and develop a team of Customer Success Consultants
- Set clear performance objectives and conduct regular 1:1s, reviews, and development plans
- Support team members in managing escalations and complex client situations
- Foster a high-performance, customer-centric team culture
- Act as an escalation point for key or at-risk accounts
Qualifications
Required Qualifications
- Proven experience in Customer Success, Account Management, or related roles
- Previous team leadership or mentoring experience
- Strong stakeholder management and communication skills
- Ability to handle complex client scenarios and escalations
- Data-driven approach with experience using CRM/reporting tools
- Commercial awareness with a focus on retention and growth
Skills & Technologies
Agile
About the Company
First Advantage
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
UK
Work Mode
Remote
Posted
1 month ago
Country
UK