WATI

WATI

Customer Success Manager – LATAM (One-to-Many)

BrazilRemotePosted Today
Full TimeSeniorRemoteBR

See how this job matches your profile

Sign in for an AI-powered fit score, breakdown, and a tailored resume.

Sign in

Job Description

Wati is the world’s leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 c

Key Highlights

  • Manage a high-volume portfolio of low ACV customers mainly post-onboarding (from day 90 onwards).
  • Create and deliver One-to-Many engagement strategies, including:
  • Webinars, Group Q&A sessions, and product education sessions.
  • Mass campaigns for feature adoption, upgrade offers, and retention nudges.
  • Automated cadences and lifecycle campaigns to encourage product usage.

Qualifications

Required Qualifications

  • Fluent in Portuguese and Spanish (English proficiency required for internal communication).
  • 2+ years of experience in Customer Success, Customer Education, or Scaled CS, preferably in a SaaS or tech startup environment.
  • Hands-on experience with WhatsApp Business API, messaging automation, or related platforms is highly preferred.
  • Comfortable designing and leading One-to-Many initiatives (webinars, campaigns, onboarding flows).
  • Excellent verbal and written communication skills — especially for delivering content and live sessions.
  • Data-driven mindset: ability to read usage trends and define strategic priorities.
  • Experience using tools such as HubSpot, Google Sheets, Notion, Zapier (or similar).
  • Self-starter with strong organization and ownership over your portfolio and results.
  • Experience creating and evolving customer journey playbooks and workflows.
  • Bonus: experience building certifications, Help Center content, or community engagement strategies.

Preferred Qualifications

  • You have experience working in Customer Enablement or Scaled CS, managing a large customer base through 1:Many programs such as webinars, campaigns, or learning journeys.
  • You are passionate about helping customers succeed at scale, balancing automation and personal engagement.
  • You’re comfortable using data to prioritize initiatives, spot adoption gaps, and design scalable solutions.
  • You thrive in fast-paced environments where you can experiment, improve processes, and build new playbooks from scratch.
  • You’re empathetic, proactive, and have a “builder” mindset — always looking for ways to improve the customer experience through creativity and efficiency.

About the Company

WATI

WATI

View company profile →

Interested in this role?

Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.

Sign in to apply
AI-powered resume optimization
Save and track your applications
Sign in to apply

Job Details

Employment Type

Full Time

Experience Level

Senior

Location

Brazil

Work Mode

Remote

Posted

Today

Country

BR