Soraban
Customer Success Manager
Chandler, Arizona, USPosted 1 month ago$70,000 – $85,000
Full TimeSeniorUS
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Job Description
Customer Success Manager Location: Chandler, AZ (In-Office) About Soraban Soraban helps accounting firms work smarter by combining automation, AI-powered workflows, and modern tools into one platform.
Key Highlights
- Own a blended portfolio of SMB, Mid-Market, and Enterprise accounts, driving strong GRR and NRR through proactive engagement and adoption across all product modules.
- Execute renewal motions and lead commercial conversations to secure retention across assigned accounts through regular check-ins and Strategic Reviews calibrated to the needs of your book.
- Identify and manage at-risk accounts, implementing recovery strategies to protect retention.
- Own upsell expansion opportunities within your book; partner with Sales on cross-sell motions.
- Escalate complex issues to Product Specialists to effectively triage while maintaining customer communication.
Qualifications
Preferred Qualifications
- Familiarity with the accounting or tax software industry.
- Familiarity with APIs.
- Experience with AI-powered workflows.
- Familiarity with the accounting or tax software industry.
- Familiarity with APIs.
- Experience with AI-powered workflows.
About the Company
Soraban
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$70,000 – $85,000
Location
Chandler, Arizona, US
Posted
1 month ago
Country
US