Defense Unicorns
Technical Customer Success Manager
USARemotePosted Today$123,250 – $166,750
Full TimeSeniorRemoteUS
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Job Description
Travel Expectations/Requirements: 10%-25%Role Description: At Defense Unicorns, we don’t do average. We build software for high-stakes environments, and our customers need more than a check-in-once-a-
Key Highlights
- Serve as the primary post-sales success lead for assigned commercial accounts
- Build trusted relationships with executive leadership, engineering teams, and technical stakeholders
- Develop and execute outcome-aligned success plans for our customers
- Lead Quarterly/Executive Reviews focused on platform value, operational readiness, and customer outcomes
- Proactively identify adoption gaps, risks, and expansion opportunities
Qualifications
Required Qualifications
- Excellent verbal and written communication skills; the ability to effectively interact with Heroes, stakeholders, and team members at all levels of the organization and across all Departments
- Excellent interpersonal skills, with the ability to effectively adapt communication behaviors and tactics to improve working relationships and optimize customer outcomes
- Exceptional problem-solving and decision-making abilities, with a strategic mindset
- Experience transitioning customer value delivery from services to productized approaches
- Experience and comfort facilitating cross-department problem solving exercises that drive business insights and turn inputs into decisions
- Experience supporting business initiatives across functional areas to inform business strategy and evolution
- Experience with day to day systems like: Hubspot, Github, Unthread (support ticketing) & Notion
- Familiarity with regulated, high-compliance, or constrained deployment environments (a plus)
- Experience working with platform engineering teams
- Background in cloud-native technologies (AWS, Azure, on-prem Kubernetes)
- Familiarity with open-source ecosystems
- Excellent verbal and written communication skills; the ability to effectively interact with Heroes, stakeholders, and team members at all levels of the organization and across all Departments
- Excellent interpersonal skills, with the ability to effectively adapt communication behaviors and tactics to improve working relationships and optimize customer outcomes
- Exceptional problem-solving and decision-making abilities, with a strategic mindset
- Experience transitioning customer value delivery from services to productized approaches
- Experience and comfort facilitating cross-department problem solving exercises that drive business insights and turn inputs into decisions
- Experience supporting business initiatives across functional areas to inform business strategy and evolution
- Experience with day to day systems like: Hubspot, Github, Unthread (support ticketing) & Notion
- Familiarity with regulated, high-compliance, or constrained deployment environments (a plus)
- Experience working with platform engineering teams
- Background in cloud-native technologies (AWS, Azure, on-prem Kubernetes)
- Familiarity with open-source ecosystems
Skills & Technologies
GoKubernetesCI/CDAWSAzureGCPTerraform
About the Company
Defense Unicorns
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$123,250 – $166,750
Location
USA
Work Mode
Remote
Posted
Today
Country
US