Business Process Analyst

Required Qualifications

• Demonstrable experience of process mapping, documentation or workflow analysis within a complex operational or service environment.
• Demonstrable experience of applying Lean, Continuous Improvement or Business Process Improvement approaches to identify inefficiencies and improvement opportunities. Relevant professional qualifications in process analysis, lean or continuous improvement are desirable.
• Ability to interpret qualitative and quantitative information, identify themes and summarise findings clearly for a range of stakeholders.
• Strong communication skills, with the ability to document processes, insights and requirements in a clear, structured and accessible way.
• Confidence engaging with subject matter experts and operational colleagues, building trust andencouraging participation in process improvement activities.
• Working knowledge of process modelling tools such as Visio or equivalent, and experience following documentation standards.
• Strong organisational skills, with the ability to manage and prioritise workload across multiple activities within a change or transformation context.
• Considerable experience supporting transformation or significant change initiatives, ideally involving business process change, technology or service redesign.