Braze
Customer Success Manager II
USRemotePosted Today$20 – $25
Full TimeSeniorRemoteUS
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Job Description
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, a
Key Highlights
- Own client renewals, retention and net retention targets for your customers
- Be your customers’ main point of contact and trusted advisor at Braze
- Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
- Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
- Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Qualifications
Required Qualifications
- You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
- You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
- You’re known for being a “team player.” We just can’t emphasize this enough
- You build great relationships with colleagues and customers
- You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
- You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
- You have excellent time management skills
- You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
- 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
- Verbal and written fluency in English and Spanish
Skills & Technologies
AgileHTML
About the Company
Braze
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$20 – $25
Location
US
Work Mode
Remote
Posted
Today
Country
US