D2L
Customer Success Specialist, Higher Education
FranceRemotePosted TodayCA$67,000 – CA$79,000
Full TimeRemoteFR
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Job Description
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at t
Key Highlights
- Analyze customer health and adoption data across an entire book of business to identify trends, risks, and opportunities for scalable interventions.
- Design, implement, and optimize repeatable adoption, enablement, and risk mitigation plays that can be delivered through one-to-many and automated approaches.
- Develop and maintain scalable adoption playbooks aligned to customer segments or verticals, ensuring consistency and impact across diverse customer populations.
- Deliver enablement content and experiences (e.g., webinars, guides, workshops, campaigns) that support adoption at scale.
- Monitor and guide customer journey activities through automation, with targeted direct intervention when necessary.
Qualifications
Required Qualifications
- Bachelor’s degree in education or related field (or equivalent experience).
- 2+ years in customer success, change management, or education-related roles.
- Experience in academic institutions or education technology is an asset.
- Proficiency with Microsoft Office Suite, Salesforce, and Brightspace.
- High energy, adaptability, and ability to thrive in a fast-paced environment.
About the Company
D2L
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Job Details
Employment Type
Full Time
Salary Range
CA$67,000 – CA$79,000
Location
France
Work Mode
Remote
Posted
Today
Country
FR