HubSpot
Associate Contract Manager, Scaled – Canada (French Speaking)
UKRemotePosted 3 days ago
Full TimeSeniorRemoteUK
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Job Description
Our mission at HubSpot is to help millions of organizations grow better. As a Scaled Contract Manager, you’ll play a critical role in protecting retention and driving successful renewals across HubSpo
Key Highlights
- Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey
- Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness
- Lead renewal and commercial conversations, including negotiation and documentation of outcomes
- Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication
- Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals
Qualifications
Required Qualifications
- Fluent in Quebec French
- 1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role
- Comfort leading customer conversations involving renewals, negotiation, or complex topics
- Ability to diagnose customer goals and challenges and provide clear, structured recommendations
- Strong written and verbal communication skills, especially in renewal and contract-related discussions
- Ability to manage multiple customer engagements in a high-volume, fast-paced environment
- Comfort interpreting usage, adoption, and customer health metrics to guide prioritization
- Ability to learn software quickly and coach customers toward effective product adoption
- Prior experience owning renewals or commercial conversations
- Familiarity with scaled customer success or usage-based risk models
- Exposure to inbound marketing, sales, or business operations concepts
- Experience working with CRM-driven workflows or automation
Skills & Technologies
Go
About the Company
HubSpot
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
UK
Work Mode
Remote
Posted
3 days ago
Country
UK