Deepgram
Customer Success Engineer (Scaled)
AERemotePosted Today$147,000 – $176,500
Full TimeMidRemoteAE
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Job Description
Company OverviewDeepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building produ
Key Highlights
- Own adoption, retention, and expansion across a large, pooled portfolio of Scaled-segment customers — through a one-to-many motion, not dedicated 1:1 coverage.
- Design and execute scalable customer journeys — digital onboarding sequences, automated lifecycle touchpoints, in-app guidance, self-serve resources — that drive fast time-to-first-value and consistent activation.
- Show up in person at the moments that matter: activation, technical blockers, expansion signals, renewal, and risk.
- Provide hands-on technical guidance — run and record demos, guide API integrations and architecture decisions, troubleshoot L1/L2 issues — for developer and technical audiences, backed by deep, current knowledge of Deepgram’s APIs and how customers build on them.
- Build and maintain reusable enablement assets (demo scripts, integration guides, sample code, evaluation kits, playbooks, micro-videos) that customers and GTM teams can run without live support.
Qualifications
Required Qualifications
- Experience in a scaled, digital, or tech-touch Customer Success motion, and/or with consumption-based business models.
- Working fluency with automation, scripting, or agent-building (Python, TypeScript, workflow tools, agent frameworks) — enough to ship working systems.
- Experience with Customer Success, customer education, or marketing-automation platforms (Gainsight, Vitally, ChurnZero, or similar) and product analytics tools.
- Experience in AI, ML, voice AI, cloud infrastructure, or developer-first technologies.
- A background in Customer Education, Scaled/Digital Success, or Customer Marketing alongside technical customer-facing work.
Skills & Technologies
PythonTypeScript
About the Company
Deepgram
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Job Details
Employment Type
Full Time
Experience Level
Mid
Salary Range
$147,000 – $176,500
Location
AE
Work Mode
Remote
Posted
Today
Country
AE