Staff Customer Success Manager, Majors (Financial Services)

Key Highlights

• Strategic Account Management: Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors. Understand each customer’s business objectives, risk priorities, and regulatory environment to align Chainguard’s value accordingly.
• Executive Engagement: Lead and facilitate executive business reviews, strategic planning sessions, and escalation conversations. Know when to bring in Chainguard’s executive team and how to navigate complex stakeholder dynamics in large financial institutions.
• Renewal and Expansion: Work closely with your sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies grounded in demonstrated value.
• Customer Advocacy: Represent the voice of the customer internally, translating customer needs into product and roadmap feedback. Influence cross-functional teams including Product, Engineering, and Sales on behalf of your accounts.
• Issue Management: Coordinate with Technical Support and Engineering on escalations, serving as the business-facing lead while the SA manages technical resolution.