Senior Customer Engineer

Key Highlights

• Lead Enterprise Customer ImplementationsOwn the end-to-end technical onboarding and implementation process for strategic enterprise customers, ensuring successful deployment, platform integration, and alignment to the customer’s business goals.
• Drive Adoption and Long-Term Customer ValuePartner with customers throughout the full lifecycle, from onboarding through expansion and optimization, to drive activation, sustained usage, and measurable business impact across technical and business teams.
• Serve as a Senior Technical AdvisorAct as a trusted advisor and subject matter expert on Builder’s platform, helping customers identify high-value use cases, apply best practices, and translate product capabilities into scalable implementation patterns.
• Design and Deliver High-Impact EnablementLead onboarding sessions, technical workshops, advanced trainings, executive briefings, and hands-on enablement engagements for audiences ranging from senior stakeholders to developers and working teams.
• Own Advanced Troubleshooting and Technical EscalationsServe as an escalation point for complex technical issues, partnering with customers, Support, Product, and Engineering to diagnose challenges, unblock implementations, and deliver high-quality resolutions.