Help Desk Support Services Specialist

Required Qualifications

• High School Diploma/GED combined with 7+ years of progressively responsible experience in Information Technology (IT) support.
• Proven track record of successfully handling complex, high-tier technical problems escalated by junior IT support staff.
• Substantial experience troubleshooting, diagnosing, and resolving issues across a wide array of enterprise environments and multi-tiered applications.
• Demonstrated ability to independently stay ahead of current technology trends to proactively address evolving user requests.
• Experience with the following: (PL/SQL, Oracle APEX, Oracle Database Administration (DBA) fundamentals, ETL tools (e.g., Oracle Data Integrator, Informatica), and Performance Tuning)
• Relevant industry certifications such as CompTIA A+, Network+, or Security+.
• Familiarity with the Sponsor’s primary cyber risk and compliance automation tools.
• Must hold an active Secret clearance.
• Must be able to remain in a stationary position for at least 50% of the workday.
• Occasional movement within an office setting to access file cabinets, office machinery, and collaborative spaces.
• Frequently communicates with co-workers, management, and USACE customers; must be capable of delivering technical presentations and exchanging precise, accurate information.