BlueCargo
Customer Operations Analyst
Los Angeles, California, US / New York, New York, USPosted 13 months ago$70,000 – $110,000
Full TimeUS
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Job Description
BLUECARGO BlueCargo is revolutionizing the logistics industry with innovative solutions that streamline freight audit processes and enhance the tracking of millions of containers worldwide. We are a f
Key Highlights
- Manage Audit Processes: Oversee and execute the day-to-day audit processes for client freight invoices, ensuring accuracy and timeliness.
- Onboard New Clients: Manage the Vendors Onboarding, EDI integration, SOPs and customization
- Collaborate Cross-Functionally: Work closely with Customer Success Managers, Product, and Engineering teams to provide feedback and drive improvements to increase automation and efficiency
- Handle Exceptions: Support clients by managing disputes, claims, and other exceptions related to billing and payment transactions.
- Experience: Previous experience in operations, customer service, or account management in the logistics/transportation industry. Experience in D&D Audit and Account Payables in a plus.
Qualifications
Required Qualifications
- Experience: Previous experience in operations, customer service, or account management in the logistics/transportation industry. Experience in D&D Audit and Account Payables in a plus.
- Analytical Skills: Ability to collect data, analyze results, and draw valid conclusions.
- Tech-Savvy: Passion for technology and data, with a keen interest in leveraging tools to improve processes. Experience in EDI integration is a plus.
- Communication: Excellent written and spoken communication skills.
- Experience: Previous experience in operations, customer service, or account management in the logistics/transportation industry. Experience in D&D Audit and Account Payables in a plus.
- Analytical Skills: Ability to collect data, analyze results, and draw valid conclusions.
- Tech-Savvy: Passion for technology and data, with a keen interest in leveraging tools to improve processes. Experience in EDI integration is a plus.
- Communication: Excellent written and spoken communication skills.
About the Company
BlueCargo
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Job Details
Employment Type
Full Time
Salary Range
$70,000 – $110,000
Location
Los Angeles, California, US / New York, New York, US
Posted
13 months ago
Country
US