Carnival Corporation & plc
International Reservations Concierge (Dutch Speaking)
PortugalRemotePosted 14 days ago
Full TimeRemotePT
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Job Description
No one knows cruising like Holland America Line and Seabourn. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. From formal qualifications to
Key Highlights
- Accountable for booking cruises for our guests via email and telephone, ensuring exceptional service delivery
- Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
- Aim to provide a first call resolution to deliver the desired outcome.
- Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
- Delivering guest satisfaction and a memorable experience
Qualifications
Required Qualifications
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
- Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
- Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits
Preferred Qualifications
- Professionalism – be ready for work, courteous to colleagues and protect customer information
- Fluent Dutch and English Speaking
- Team Collaboration
- Adaptability
- Clear and concise communication, both written & verbal in Dutch and English
- Planning skills to organise and prioritise work
- PC Literate
Skills & Technologies
Go
About the Company
Carnival Corporation & plc
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Job Details
Employment Type
Full Time
Location
Portugal
Work Mode
Remote
Posted
14 days ago
Country
PT