Customer Success Manager

Key Highlights

• Own client activation and onboarding — become a Hubstaff subject matter expert and guide new customers from deal close through successful adoption. Lead live onboarding sessions, follow-ups, and check-ins to ensure customers realize time-to-value quickly.
• Manage ongoing customer relationships — conduct value-driven business reviews, track progress toward customer goals, and proactively drive retention and growth across your book of business.
• Be directly responsible for Gross and Net Revenue Retention (GRR & NRR) across your book of business. Manage renewals and the associated process, expansion opportunities, and at-risk accounts, ensuring Hubstaff’s customers are retained and setup to grow with us.
• Build and maintain strong, trust-based relationships with key decision-makers and daily users, becoming their advocate and advisor.
• Deliver key account insights: report on customer health, renewal risk, and expansion opportunities to the wider Hubstaff leadership team.