Webbing
Customer Success Manager
USARemotePosted Today
Full TimeSeniorRemoteUS
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Job Description
DescriptionThe Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing’s connectivity solutions
Key Highlights
- Build trusted relationships with customer stakeholders and executive sponsors.
- Develop and execute Customer Success Plans aligned with customer business objectives.
- Drive customer adoption, retention, satisfaction, and long-term growth.
- Monitor customer health, usage trends, and business outcomes.
- Identify customer risks and proactively lead mitigation plans.
Qualifications
Required Qualifications
- 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
- Experience managing enterprise or B2B customers.
- Excellent communication, presentation, and relationship-building skills.
- Strong organizational, analytical, and project management abilities.
- Experience with Salesforce or similar CRM platforms.
- Professional English (spoken and written).
- Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.
About the Company
Webbing
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
USA
Work Mode
Remote
Posted
Today
Country
US