Instructure
Associate Customer Success Manager – Higher Education
AERemotePosted Today$60,000 – $85,000
Full TimeRemoteAE
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Job Description
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal devel
Key Highlights
- Act as a liaison between customer and Instructure
- Cultivate an exceptional member experience by exceeding your member’s expectations through high value-add, consultative engagements
- Meet with Parchment members to tie Parchment products and services to business strategy, uncover business needs, and capture leads to help grow the account
- Craft appropriate member strategies to build a deep rolodex of relationships at all levels in your member’s organization and across Parchment’s functions that you can leverage to achieve goals
- Be an effective communicator through conducting dynamic and well-informed presentations; to include key results and deliver difficult messages to members.
Qualifications
Required Qualifications
- Requires a Bachelor’s Degree with a minimum of 1-2 years experience as a Customer Success Manager, Account Manager, or a related function
- Capacity to set correct expectations and manage issues/goals to completion.
- Adaptability and the ability to prioritize tasks in a changing environment.
- Passion for the education industry
- Excellent written and verbal communication skills
- Presentation and public speaking ability
- Experience with the Google or Microsoft suites, CRM experience (e.g., Salesforce)
- Successful management of 100-500 member accounts concurrently with a book of business between $500,000 and $2M
- Consistent attainment of 90% of quarterly/annual goals or greater.
Skills & Technologies
Go
About the Company
Instructure
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Job Details
Employment Type
Full Time
Salary Range
$60,000 – $85,000
Location
AE
Work Mode
Remote
Posted
Today
Country
AE