Bilingual French – Remote Roadside Assistance Agent (Part Time)

Required Qualifications

• Must be fluent in both English and French
• Complete Criteria Assessments: Tech Skills + Game
• Ability to express sympathy, empathy and compassion
• Critical thinker and ability to adapt
• Intermediate keyboarding and computer skills
• Active and Attentive listener
• Ability to type while talking (40 WPM or higher is a plus)
• Ability to formulate sentences through written text
• Ability to navigate and use multiple computer programs at once
• Excellent verbal communication and listening skills
• Clear speaking voice
• General knowledge of U.S. and Canada geography
• General knowledge of how to map a location using various programs or applications
• Willingness to incorporate feedback to constantly improve performance
• Possess can-do-confidence
• Roadside Assistance is open 24/7/365 to assist customers
• The total number of hours scheduled each week will be based on business needs
• Must be available on the weekend. Schedules may include both weekend days, Saturday and Sunday, for up to 8 hours both days.
• Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.
• All work duties, including initial education, must be performed from your home address in a private, quiet workspace.
• Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either.
• A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties.
• Operating System: Windows 11
• RAM: 16GB minimum (32GB recommended)
• Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
• Storage: SSD with at least 5GB free space