BetterHelp
Clinical Operations Manager
USARemotePosted Today$85,000 – $100,000
Full TimeEntryRemoteUS
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Job Description
Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the
Key Highlights
- You will provide support via email on a daily basis to our rapidly growing therapist network, in order to ensure they are always well-equipped to provide high-quality clinical care to our members.
- You will act as a point of escalation for complex customer and therapist questions to ensure quality Improvement, and you will organize cross-functional teams as needed to resolve any escalations.
- You will be accountable for auditing qualitative, quantitative, and/or episodic data and provide fair, actionable, and constructive clinical feedback to therapists.
- You will monitor the clinical capabilities and relevant work experience of therapists applying to be part of the BetterHelp platform
- You will proactively conduct outreach and maintain productive communications with therapists to get feedback, improve satisfaction, and prevent churn.
Qualifications
Required Qualifications
- Graduate degree (Masters or Doctorate) in counseling, psychology, or social work
- Have at least 1 year of good-standing experience as a BetterHelp therapist in the last 2 years
- Analytical and metrics driven, with a proven track record of making decisions based on data
- Ability to understand and respect different therapeutic approaches, even if it is not your own preferred approach
- Have great communication skills including public speaking
- Comfortable and competent to participate in media interview and appear on BetterHelp’s social media channels
- Possess a growth mindset, and you thrive in a data-driven, customer-centric environment.
- Flexibility to work weekends as needed
- Graduate degree (Masters or Doctorate) in counseling, psychology, or social work
- Have at least 1 year of good-standing experience as a BetterHelp therapist in the last 2 years
- Analytical and metrics driven, with a proven track record of making decisions based on data
- Ability to understand and respect different therapeutic approaches, even if it is not your own preferred approach
- Have great communication skills including public speaking
- Comfortable and competent to participate in media interview and appear on BetterHelp’s social media channels
- Possess a growth mindset, and you thrive in a data-driven, customer-centric environment.
- Flexibility to work weekends as needed
- Written and verbal fluency in Spanish.
Skills & Technologies
Go
About the Company
BetterHelp
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Job Details
Employment Type
Full Time
Experience Level
Entry
Salary Range
$85,000 – $100,000
Location
USA
Work Mode
Remote
Posted
Today
Country
US