Customer Success Manager

Key Highlights

• Own the post-onboarding customer relationship, guiding customers toward sustained value realization and long-term success with the Boulevard platform.
• Own retention outcomes by proactively monitoring account health and risk signals and executing contract renewals with data-driven judgment to take early action and prevent surprises.
• Ensure customers are receiving the most value through structured check-ins, business reviews, and account planning for Mid-Market accounts.
• Build and maintain strong, trusted relationships with customer stakeholders, delivering a high-caliber experience that supports satisfaction, retention, and long-term partnership.
• Advocate for customers by surfacing feedback, trends, and risks internally to inform product improvements and cross-functional action.