Customer Onboarding Specialist

Key Highlights

• Deliver tailored technical onboarding experiences that help customers successfully adopt Planet’s products, data, and workflows while reducing time-to-value.
• Lead onboarding kickoff calls, coordinate onboarding activities, and deliver live onboarding sessions, technical training, and workshops for customers across Latin America.
• Partner closely with Customer Success Managers to provide ongoing technical enablement that helps strategic customers expand their use of Planet products, workflows, and capabilities beyond initial onboarding.
• Build trusted technical relationships with customers by providing continued education, guidance, and best practices that support long-term adoption and customer success.
• Design, maintain, and continuously improve onboarding resources, customer education content, and learning materials across Planet’s education platforms.