Senior/Strategic Digital Analytics Consultant – UK

Required Qualifications

• Domain Expertise: Deep specialized domain expertise in at least one key enterprise area:
• Site Observability & Technical Performance: Experience partnering with SRE, IT, and Engineering teams to monitor digital experience performance, client-side/API errors, and application stability.
• Contact & Call Center Optimization: Experience leveraging experience data to drive call deflection, reduce Average Handle Time (AHT), and optimize omnichannel agent workflows (e.g., Salesforce integrations).
• Internal Applications & Employee Experience: Proven ability to apply digital analytics to internal enterprise tools to streamline operational workflows and boost employee productivity.
• AI Proficiency & Autonomous Problem Solving: Demonstrated ability to leverage AI technologies (e.g., Claude Code, AI CLI tools, LLM prompts) to streamline processes and automate analytical workflows. Strong natural resourcefulness with a track record of navigating technical ambiguity, troubleshooting complex challenges, and figuring things out independently without rigid guidance.
• SQL & Data Engineering Proficiency: Proficient in reading, writing, interpreting, and auditing complex SQL queries and data engineering pipelines to validate backend system logic, ensure data integrity, and support deep-dive quantitative analyses.
• Experience & Background: 8+ years of professional experience in digital analytics, digital product management, management/technology consulting, or a related field, with a proven track record of transforming complex data into executive-level business outcomes.
• Analytical Expertise: Advanced ability to work with large, un-aggregated quantitative datasets to uncover macro-level trends, quantify business impact, and solve ambiguous, high-stakes business challenges.
• Client-Facing Leadership & Executive Advisory: Proven experience acting as a trusted domain advisor, comfortable navigating enterprise client matrixes, interfacing with C-suite stakeholders, and deploying ad-hoc to high-stakes strategic engagements.
• Communication Excellence: Exceptional verbal and written communication skills, with polished executive presentation abilities and the confidence to facilitate strategic workshops, executive briefings, and large-group enablement sessions (50+ participants).
• Self-Starter & Collaborative Mindset: Highly proactive with a track record of driving impact independently across global accounts while seamlessly collaborating with primary Account Owners and internal practice leaders.
• Travel: Ability to travel up to 10% to visit enterprise customers for high-impact, onsite enablement, executive sessions, and strategic workshops.