Caylent

Caylent

Senior QA Engineer

USARemotePosted Today$95,000 – $119,000
Full TimeSeniorRemoteVisa SponsorshipUS

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Job Description

Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s

Key Highlights

  • Design and execute test strategies for Amazon Connect implementations covering contact flows, routing logic, IVR/self-service, Cases/Tasks workflows, and Contact Lens configurations
  • Build test plans that validate AI agent behavior: intent recognition accuracy, escalation paths, barge-in/fallback handling, hallucination guardrails, and multilingual/SSML voice interactions
  • Validate legacy-to-Connect migrations (i.e. Avaya, Genesys, Connect, NICE) through parallel-run testing, flow conversion verification, and data migration validation
  • Define and track quality metrics (defect density, test coverage, escape rate) and report on release readiness to delivery leads and customer stakeholders
  • Build and maintain manual and automated test suites: Playwright E2E and API tests, Cypress, Selenium, integration tests against live Amazon Connect instances, and end-to-end tests of Amazon connect call flows.

Qualifications

Required Qualifications

  • 8+ years of QA/test engineering experience, including 1+ years testing contact center, CCaaS, or IVR/voice platforms
  • Hands-on experience with Amazon Connect or a comparable CCaaS platform: contact flows, routing, Cases/Tasks, and reporting
  • Proficiency with automated testing frameworks (Playwright E2E and API tests, Cypress, Selenium) for unit, integration, and E2E testing
  • Experience testing serverless/event-driven AWS architectures (Lambda, API Gateway, DynamoDB, Step Functions)
  • Working knowledge of conversational AI / voice testing considerations: intent accuracy, latency, fallback behavior
  • Strong defect documentation and triage skills; comfortable running UAT sessions with business and technical stakeholders
  • Familiarity with CI/CD pipelines (GitHub Actions) and integrating automated tests into deployment workflow
  • Contact center migration testing experience (i.e. Avaya, Genesys, Connect, NICE)
  • Experience with AI observability/trace validation (agent spans, token/cost attribution) or accessibility engineering
  • AWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty)
  • Contact center operations fluency: Quality management, outbound compliance, and CX KPIs
  • Consulting or client-delivery background

Skills & Technologies

AWSDynamoDBGoCI/CDGitHub Actions

About the Company

Caylent

Caylent

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Job Details

Employment Type

Full Time

Experience Level

Senior

Salary Range

$95,000 – $119,000

Location

USA

Work Mode

Remote

Posted

Today

Visa Sponsorship

Available

Country

US