Elation Health
Enterprise Customer Success Manager
APACRemotePosted Today$105,000 – $120,000
Full TimeSeniorRemote
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Job Description
Since inception, Elation has been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients. Our team is committed to enhancing physician
Key Highlights
- 5+ years in Customer Success, Account Management, or a customer-facing growth role, with at least 2+ years focused on mid-market and enterprise accounts in healthcare SaaS, EHR, or RCM platforms
- Demonstrated success managing complex, multi-stakeholder accounts and navigating large healthcare organizations
- Prior experience owning expansion revenue, renewals, and upsell/cross-sell motions within an existing book of business
- Familiarity with ambulatory, specialty, multi-site group practices, or enterprise health systems
- Executive presence and the ability to influence and build trust with C-suite and VP-level stakeholders
Qualifications
Required Qualifications
- Executive presence and the ability to influence and build trust with C-suite and VP-level stakeholders
- Strong full-cycle, consultative selling instincts — comfortable identifying needs, building business cases, and presenting solutions
- Proficiency in data storytelling: translating platform usage, outcomes data, and ROI metrics into compelling customer narratives
- Skilled in clinical use case framing to connect platform capabilities to physician and operational workflows
- Experience with lifecycle automation tools, CRM platforms (e.g., Salesforce), and customer health monitoring solutions
About the Company
Elation Health
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$105,000 – $120,000
Location
APAC
Work Mode
Remote
Posted
Today