Customer Support Representative

Required Qualifications

• Reliable computer, smart phone and reliable high-speed internet connection.
• Excellent American English reading and writing skills.
• 2-3 years of customer service experience and able to handle multiple customer issues simultaneously.
• Team player who works well with others
• Courteous and detailed written communication skills.
• Strong learning ability and initiative.
• Excellent technical skills – phone app technical skills are vital in this role.
• Native English speaking, writing and listening skills.
• Experience working in e-commerce platforms.
• Practical experience in summarizing and optimizing SOPs.
• Time spent living in the US preferred.
• An interest in plants and/or crafts.
• This position is fully remote, and candidate must be based in Mexico