Wiser Solutions
Customer Success Manager
UKRemotePosted 1 month ago$70,000 – $110,000
Full TimeMidRemoteUK
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Job Description
Company DescriptionWiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We’re on a mission to enable brands, retailers, and retail channel partners to gather intellig
Key Highlights
- Scoping, communicating, and project managing customer deliverables.
- Serving as the primary contact for on-boarding, training, and day-to-day needs for your customer group (separate support and engagement management teams exist as well for additional customer coverage).
- Be an advocate for all assigned customers by understanding their business and leveraging Wiser’s solutions to help them grow.
- Capturing, documenting, quantifying, and communicating customer feedback and risk to the Sales, Marketing, Product, Operations and Leadership teams
- Assisting in the creation of communal resources and innovating efficient processes to surprise and delight our customers while aiding internal teams.
Qualifications
Required Qualifications
- Must have long-term and full-time working rights in Australia.
- 2-4 years customer success manager or similar experience.
- 2-4 years of professional experience in a role that blends customer focus and analytics.
- Technical aptitude, and intermediate or higher experience with Microsoft Excel, PowerPoint, and Salesforce CRM.
- Retail industry knowledge preferred.
Skills & Technologies
Go
About the Company
Wiser Solutions
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Job Details
Employment Type
Full Time
Experience Level
Mid
Salary Range
$70,000 – $110,000
Location
UK
Work Mode
Remote
Posted
1 month ago
Country
UK