TechMagic
Senior Escalation Engineer
NetherlandsRemotePosted 3 days ago
Full TimeSeniorRemoteNL
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Job Description
We are looking for a Senior Escalation Engineer to join our client — the worldwide frontrunner in identity security. By emphasising intelligent privilege controls, they deliver the most extensive secu
Key Highlights
- Minimum 5 years of experience in escalation support or a similar role within a software company
- 2+ years of experience at SaaS or security enterprise companies
- Hands-on knowledge of AI tools (Cursor, Gemini, Claude)
- Strong Windows protocols knowledge: WinRM, Kerberos, GPOs, Active Directory, LDAP
- Customer-first approach with proven experience handling complex, customer-facing escalations
Qualifications
Required Qualifications
- Minimum 5 years of experience in escalation support or a similar role within a software company
- 2+ years of experience at SaaS or security enterprise companies
- Hands-on knowledge of AI tools (Cursor, Gemini, Claude)
- Strong Windows protocols knowledge: WinRM, Kerberos, GPOs, Active Directory, LDAP
- Customer-first approach with proven experience handling complex, customer-facing escalations
- Ability to comprehend the technical aspects of complex SaaS systems
- Enterprise-level troubleshooting and support experience
- Minimum 5 years of experience in escalation support or a similar role within a software company
- 2+ years of experience at SaaS or security enterprise companies
- Hands-on knowledge of AI tools (Cursor, Gemini, Claude)
- Strong Windows protocols knowledge: WinRM, Kerberos, GPOs, Active Directory, LDAP
- Customer-first approach with proven experience handling complex, customer-facing escalations
- Ability to comprehend the technical aspects of complex SaaS systems
- Enterprise-level troubleshooting and support experience
Preferred Qualifications
- Network troubleshooting experience, Wireshark/PCAP file analysis
- Background in security companies
- Network troubleshooting experience, Wireshark/PCAP file analysis
- Background in security companies
About the Company
TechMagic
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
Netherlands
Work Mode
Remote
Posted
3 days ago
Country
NL