Knapp Inc
Software Support Engineer
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Job Description
The Software Support Engineer provides customer-facing software support for KNAPP customers when they experience software issues, operational disruptions, questions, or service requests related to KNAPP software solutions. The role functions as a software-focused Service Desk Engineer, supporting incidents in collaboration with other internal departments. The Engineer follows KNAPP’s Incident Management process, ensures clear communication and documentation throughout the incident lifecycle, and triggers the Problem Management process when recurring issues, known errors, or root-cause topics are identified.
Qualifications
Required Qualifications
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Computer Engineering, or a related field; equivalent relevant education or experience will also be considered.
- 2+ years of industry related experience.
- Technical understanding of warehouse software, system architecture, interfaces, databases, and logistics processes.
- Experience in 2nd Level Support, incident analysis, troubleshooting, escalation handling, and root-cause analysis.
- Understanding of ITIL-based support processes, including Incident Management, Problem Management, Change Management, and knowledge documentation.
- Advanced technical knowledge in Linux, databases, SQL/query analysis, trace and log analysis, and software support tools; experience with Java and/or C++ is preferred based on system scope.
- Strong analytical, communication, documentation, and customer-facing skills.
- Ability to work independently in a non-shift-based support role while coordinating effectively with shift-based operational teams when needed.
Preferred Qualifications
- experience with Java and/or C++ is preferred based on system scope.
Skills & Technologies
About the Company
Knapp Inc
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Sign in to applyJob Details
Employment Type
Full Time
Experience Level
Senior
Location
Kennesaw, GA
Posted
1 day ago
Country
US