Customer.io
Director, Engineering
Remote (Worldwide)RemotePosted 2 days ago$230,000 – $270,000
Full TimeExecutiveRemote
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Job Description
Hi, I'm Paul, VP of Engineering at Customer.io. I'm looking for an experienced engineering leader to own several of Customer.io's product development engineering teams. This is a role for someone whos
Key Highlights
- Own the vision, roadmap, and execution for major platform initiatives — starting with the delivery of our new billing platform, a high-visibility integration program spanning Engineering, Product, and Finance
- Set clear goals and delivery milestones, hold teams accountable to them, and communicate progress crisply to executive stakeholders
- Make build-vs-buy and sequencing decisions with conviction, and lead the team through them
- Mentor and develop engineering managers and senior technical leaders — with the bar that everyone on the team can articulate the impact they're driving
- Drive a culture of accountability, transparency, and continuous improvement across the org
Qualifications
Required Qualifications
- 12+ years of software engineering experience, with significant time leading engineering teams
- Experience managing engineering managers and/or senior technical leaders
- A track record of driving complex, cross-functional initiatives to completion — you've taken something ambiguous and org-spanning and personally made it ship
- Deep understanding of SaaS software architecture, cloud-native infrastructure, and the tradeoffs that come with building in-house vs. buying and integrating
- Ability to translate technical complexity into clear strategy and communicate effectively with both engineers and executives
- Demonstrated AI-native leadership — not just personal fluency, but a track record of bringing AI-first development practices into how your team works
- Comfort operating in ambiguity and making difficult tradeoffs between competing priorities
- You can articulate, specifically, what you made happen in your last role that wouldn't have happened without you
Preferred Qualifications
- Experience in the domains of self-service and growth, audience segmentation, or customer data platforms (CDPs)
- Exposure to billing, subscriptions, or monetization systems — useful context for your first mandate, not a requirement
- Experience at high-growth SaaS companies; you have delivered results at a startup
- Track record of shipping in high-velocity product orgs where your domain was treated as a first-class engineering concern
Skills & Technologies
GoReact
About the Company
Customer.io
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Job Details
Employment Type
Full Time
Experience Level
Executive
Salary Range
$230,000 – $270,000
Location
Remote (Worldwide)
Work Mode
Remote
Posted
2 days ago