Partner Enablement Manager

Required Qualifications

• Deliver partner trainings of Keyfactor solutions, services, and best practices.
• Collaborate on the design and delivery of training programs to educate partners about our products, services, positioning, competitive advantages, etc.
• Collaborate on the creation and curation of training content, including presentations, webinars, and product guides, tailored to different partner segments.
• Collaborate in defining and tracking key performance indicators to evaluate the effectiveness of partner enablement programs.
• Provide regular reports and insights to management regarding partner performance and the impact of enablement initiatives.
• Build strong relationships with advanced regional partners, and act as a primary point of contact and technical champion for partner inquiries and issues.
• Provide ongoing support to partners, address technical questions, and help them overcome any obstacles.
• Navigate the transition of projects from partner delivery to Keyfactor Support/Customer Success Teams in a steady state handoff.
• Act as the primary point of contact for partner inquiries, concerns, and escalations, addressing their needs promptly and effectively.
• Validate business goals are defined and attained. • Reduce the time to value through structured project playbooks.
• Collaborate with the sales and global service teams to ensure that partners have the necessary resources to effectively scope and deliver Keyfactor projects.
• Participate in cross-functional meetings to align on business priorities and ensure consistent messaging to partners.
• Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or related field; or equivalent experience.
• Comprehensive understanding of IT frameworks and standards.
• In-depth knowledge of company operations, industry regulations, and advanced methodologies.
• Ability to analyze complex issues and contribute to strategic initiatives.
• Experience in large enterprise IT environments (via services delivery, consulting, or technical sales enablement).
• Strong consultation skills with customers, partners, and other external stakeholders.
• Moderate proficiency with Windows Server operating systems.
• Understanding of core networking and infrastructure fundamentals.
• Moderate technical troubleshooting and problem-solving skills.
• Effective time management and prioritization skills with the most complex partner deployments.
• Moderate knowledge of Active Directory Certificate Services and Active Directory Federation Services.
• Proficiency with Unix/Linux.
• Moderate scripting development using various Microsoft tools (SQL, Powershell, etc.).
• Willingness to learn new product stacks, technologies, and APIs as needed.
• Competency with Microsoft 365. • Knowledge of Kerberos protocol – OAuth authentication.
• Knowledge of EJBCA product stack.
• Ability to lead small projects, innovate within the role, and provide training to peers. #LI-NA1