Customer Service Representatives

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of customer service experience in an office OR professional setting
• Experience with using computers as primary work tool
• This position will receive calls up to 50-70 calls daily and requires full attention to work duties. Employees in this role must ensure they will have uninterrupted work time while they are on shift (outside of normally scheduled breaks and lunch).
• Capability to successfully complete the Customer Service training classes and demonstrate proficiency of the material
• Flexibility to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 7:00 am – 8:00 pm CST, Monday – Friday
• Customer service call center experience
• Experience in a healthcare, insurance, medical, OR dental environment
• Experience with researching OR processing healthcare claims
• Experience with navigating multiple systems while assisting customers
• Familiarity with medical and / OR dental terminology, claims processing, coding, benefit plans, and health plan documents
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)