Manager, Customer Success, APAC

Required Qualifications

• 4 Year / Bachelor’s Degree (Preferred)
• A combination of relevant experience and education may be considered
• Certifications in Jamf Products (Jamf 100, Jamf 200, Jamf 300) (Preferred)
• Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
• Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
• Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work
• 3+ years of experience with customer interaction in digital channels (online, email, chat) (Required)
• 3+ years of experience working with customers over the phone (Required)
• 1+ years of experience developing reports or dashboards in Salesforce or equivalent experience (Required)
• Salesforce.com (or alternative CRM platform) experience (Strongly Preferred)
• Gainsight experience with CTAs and dashboards (Strongly Preferred)
• Experience operating in a Customer Success role (Strongly Preferred)
• Experience leading, coaching, mentoring, or managing a customer-facing team (Required)
• Strong knowledge of Jamf product offerings, pricing, and integrated technologies (Preferred)
• General experience with macOS, iOS, and tvOS (Preferred)
• Experience in a Customer Service role (Preferred)
• Strong communication skills
• Excellent interpersonal skills
• Excellent organizational skills
• Strong customer service skills
• Ability to communicate complex technical terms in an easy to understand, non-technical manner
• Ability to interact effectively with co-workers in a results driven culture
• Self-starter, energetic multi-tasker, highly motivated and team player
• Good listening skills
• Ability to engage with and establish trust and rapport with all levels of customers and employees
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize duties
• Strong attention to detail