Sonatype
Federal Customer Success Manager – DevOps
ESRemotePosted Today$120,000 – $170,000
Full TimeSeniorRemoteES
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Job Description
Sonatype is privileged to work with customers who rely on us to improve the quality, security, and speed of their software development lifecycle. The Federal Customer Success Manager (CSM) is the stra
Key Highlights
- Lead structured customer motions to accelerate onboarding success, adoption, and time-to-value.
- Help customers connect Sonatype capabilities to their desired outcomes and success criteria, translating intent into clear next steps and measurable progress.
- Provide proactive guidance on best practices, common pitfalls, and practical steps to improve customer success with Sonatype solutions.
- Maintain a clear view of customer health and progress, identifying risk signals early and driving mitigation actions in partnership with internal teams as needed.
- Bring strong product and domain credibility to guide best practices and prevent pitfalls (engaging Support and Services appropriately) while staying focused on outcomes, value realization, and forward momentum rather than becoming a reactive Q&A channel.
Qualifications
Required Qualifications
- You are a US civilian
- 4-6 years of experience in Federal Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or similar customer-facing roles in direct support of US government customers.
- Experience working with civilian agencies, DoD, or Intelligence Community customers
- Ability to navigate complex stakeholder environments including government employees, contractors, and systems integrators.
- Technical aptitude and credibility within modern software development lifecycles (DevOps, CI/CD, artifact management, OSS governance/security).
- Strong customer-facing communication skills with the ability to educate, influence, and lead structured conversations at tactical, operational, and strategic levels.
- Comfort operating in a fast-paced environment that requires prioritization, focus, and consistent execution across a portfolio.
- Demonstrated ownership, bias for action, and ability to manage multiple priorities with disciplined execution.
Skills & Technologies
CI/CD
About the Company
Sonatype
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$120,000 – $170,000
Location
ES
Work Mode
Remote
Posted
Today
Country
ES