Senior Payroll Operations Specialist I

Key Highlights

• Own end-to-end payroll remittance operations including corrections, reversals, overpayments, and contribution remittances — resolving cases within SLA with clear documentation throughout
• Serve as an escalation point for complex union and agency issues; identify root causes of reporting discrepancies and coordinate resolution with appropriate payroll teams
• Mentor team members on complex remittance and compliance matters, actively raising the skill level of those around you
• Document and maintain SOPs, keeping them current, complete, and usable without additional coaching
• Identify gaps in payroll operations processes and bring forward concrete recommendations for improvement