Five9
Desktop Systems Administrator I
USARemotePosted 13 days ago
Full TimeRemoteUS
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Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday
Key Highlights
- Serve as the escalation point of contact for resolving desktop and laptop-related issues in a 1,000+ user enterprise.
- Respond to Service Desk calls, walk-ups, incidents, and tasks, following internal procedures and escalation processes through our ticketing system.
- Administer and support enterprise-level solutions for managing computing devices within the Five9 global organization.
- Troubleshoot, research, diagnose, document, and resolve technical issues related to the client compute environment and infrastructure in a timely manner.
- Provide technical support to Five9 employees for issues related to information technology, including but not limited to Apple, Microsoft, VPNs, and mobile devices, covering desktops, laptops, communication devices, and network services for both local and remote employees.
Qualifications
Required Qualifications
- Minimum of 2 years of enterprise-level desktop support experience, including the use, provisioning, and management of services such as Jamf and Intune.
- Experience supporting enterprise applications such as Microsoft Office, Zoom, Slack, and Okta.
- Hands-on experience with using and supporting macOS and Windows devices.
- Experience with Active Directory user, group, and policy administration.
- Experience with scripting (PowerShell or another) is valued.
- Experience working with cloud environments or SaaS applications is a plus.
- Experience with mobile devices, such as iPhones, iPads, and Androids, is a plus.
- Excellent written and verbal communication skills in English, with a focus on technical and instruction-oriented writing, and the ability to clearly explain complex concepts over the phone, in person, and in writing.
- Ability to deliver exceptional customer service through both in-person and remote technical support.
- Experience using various device management tools, including configuration and security management.
- Understanding of general wired and wireless network concepts and protocols.
- Experience creating technical knowledge and process documentation.
- Ability to learn quickly and adapt to a changing environment and eager to accept new responsibilities.
- Strong problem-solving skills and the ability to develop creative solutions are valuable.
About the Company
Five9
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Job Details
Employment Type
Full Time
Location
USA
Work Mode
Remote
Posted
13 days ago
Country
US