Customer Support Specialist

Preferred Qualifications

• Represent Rotorcraft Supply Chain Management as the key interface between Programme and Supply Chain. This would include preparing for and attending key Programme drumbeat meetings on behalf of Supply Chain
• Communicate and coordinate tasks and activities across the Supply Chain function. This position interfaces with all SCM functional areas inclusive of Supplier Management and Procurement, Supply Chain Operations, Demand Forecasting and Asset Management.
• Lead and Oversee the Supply chain aspects of the Additional Tasking portfolio from the initial (PPoA) through execution to delivery,
• Review new customer proposals to capture impact of change to Supply chain, develop Supply Chain Statements of Work (SOW) and Labour Basis of Estimates (BOEs) to accurately capture resource requirements.
• Manage change to Programme and contractual baselines as they relate to Supply Chain scope and requirements. Triage, impact assess and communicate these changes to across the all SCM functions.
• Identify and document supply chain risks, develop associated mitigation plans, and report on these with project owners.
• Execute change to the core Programme. Place additional tasking spares requirements into SAP and mange delivery through US & UK supply chain teams
• Develop and report on task metrics to highlight supply chain performance against contractual milestones.
• Collaborate with Commercial, Programme, Finance, Supply Chain, and Engineering teams to formulate task delivery strategies and milestone reports.
• Understand project milestones, capture actions and dependencies, track progress to completion, and present task status at Programme Management Reviews as required.
• Take on key projects and tasks to deliver cost and operational efficiency’s and improvements
• A bachelor’s degree in business, logistics, supply chain management, or a related field is preferred.
• Experience working with the MoD and government contracts