Professional Services Engagement Manager

Key Highlights

• Partner with customers and account teams to understand business objectives, technical requirements, current-state environments, and desired outcomes, positioning Professional Services as a critical enabler of customer success.
• Lead scoping sessions, discovery workshops, and solution discussions to identify and recommend the appropriate mix of packaged and custom service offerings that accelerate onboarding, adoption, and business value realization.
• Develop and present professional services proposals, solution recommendations, pricing, and Statements of Work (SOWs) that clearly articulate scope, value, delivery methodology, and customer outcomes.
• Collaborate with Sales, Customer Success, Implementation Engineering, Technical Program Managers, and delivery partners to ensure service engagements are accurately scoped, staffed, and positioned for successful execution.
• Support the commercial sales process by guiding customers through service pricing, contractual terms, project assumptions, and implementation approaches while addressing objections and mitigating risk.