Zscaler
Director, Business Operations – Customer Success
EU
,
NLRemotePosted Today$175,000 – $250,000
Full TimeExecutiveRemote
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Job Description
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelop
Key Highlights
- Establish and lead the Business Operations function for Customer Success, defining clear roles, responsibilities, and operating mechanisms to support Support, Technical Success, and Professional Services
- Own and evolve the operating cadence for the business, including Monthly Business Reviews, Quarterly Business Reviews (QBRs), Annual Operating Planning (AOP), and executive performance reviews
- Partner with Finance and Customer Success leadership to streamline resource management, capacity planning, investment prioritization, and P&L management across the post-sales organization
- Drive headcount planning, budget visibility, and investment tracking to help leaders make sound, data-driven business decisions
- Build and operationalize key KPIs, dashboards, and performance insights that provide visibility into business health, team performance, and operational efficiency in partnership with cross-functional teams
Qualifications
Required Qualifications
- You thrive in ambiguity and are comfortable building the path as you walk it in a dynamic environment, seeing ambiguity as the raw material to build something meaningful.
- You act like an owner with a passion for the mission that fuels your bias for action, operating with integrity and balancing strategic leadership with practical execution.
- You are a problem-solver who runs toward challenges and is energized by building structure, discipline, and solutions where they do not yet exist.
- You are a learner with a growth mindset, actively seeking feedback and continuously improving yourself, your team, and the way the business operates.
- You are a high-trust collaborator who builds strong partnerships through clarity, candor, and follow-through.
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- 8+ years of experience in Business Operations within post-sales functions such as Professional Services, Customer Success, or Customer Support
- Experience leading teams and developing high-performing individuals in operational or business management environments
- Experience building a new function, operating model, or business process in a growing or evolving organization
- Strong experience with planning, resource management, P&L management, KPI development, executive reviews, and operating cadences
- Strong understanding of the customer journey and the operational needs of post-sales organizations in a high-growth B2B SaaS or technology environment
- Experience applying AI, automation, or advanced analytics to improve operational efficiency, business visibility, and customer outcomes within post-sales organizations
- Experience partnering closely with Finance on budget management, headcount planning, and business performance reviews
- Experience establishing or scaling monthly business reviews, QBRs, and AOP processes across multiple post-sales functions
Skills & Technologies
Agile
About the Company
Zscaler
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Job Details
Employment Type
Full Time
Experience Level
Executive
Salary Range
$175,000 – $250,000
Location
EU , NL
Work Mode
Remote
Posted
Today