Moss

Moss

Founding Customer Success Manager

San Francisco, California, USRemotePosted 2 months ago$150,000 – $200,000
Full TimeMidRemoteUS

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Job Description

Moss is the real-time retrieval layer for conversational AI. We help teams make AI products feel instant by getting the right context at the right time, without adding latency. Moss runs across browse

Key Highlights

  • Own the customer relationship after the contract is signed, from onboarding and implementation through adoption, renewal, and expansion.
  • Get customers live quickly by understanding what they are building, defining success early, unblocking technical or internal issues, and bringing the right people from Moss into the room.
  • Run the core customer cadence: onboarding, implementation calls, technical check-ins, usage reviews, and executive conversations when needed.
  • Develop deep context on every important account: their deployment, use case, usage patterns, internal stakeholders, priorities, and what needs to happen for them to grow.
  • Make sure customers are seeing real value from Moss. Identify low adoption, technical blockers, unclear ownership, pricing confusion, or shifting priorities before they become risks.

Qualifications

Preferred Qualifications

  • Experience in developer tools, infrastructure, APIs, AI, voice AI, or other technical products.
  • Experience with usage-based pricing, enterprise contracts, or customers scaling from pilot to production.
  • Experience building a customer success or implementation function from scratch.
  • Experience working closely with engineering teams on customer deployments and product feedback.
  • Familiarity with CRM systems, customer health tracking, renewal forecasting, and account planning.
  • Experience supporting customers across different geographies and time zones.

About the Company

Moss

Moss

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Job Details

Employment Type

Full Time

Experience Level

Mid

Salary Range

$150,000 – $200,000

Location

San Francisco, California, US

Work Mode

Remote

Posted

2 months ago

Country

US