Vega Worldwide Logistics
Customer Service Manager
Khalid Bin Al Waleed Road - Bank Street Building, Bur Dubai - Dubai, UAEPosted 20 days ago
Full TimeSeniorAE
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Job Description
*Job Summary* The Customer Service Team Leader is responsible for leading the customer service team to ensure exceptional customer experience while maintaining efficient shipment coordination and comm
Qualifications
Required Qualifications
- • Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- • 3–5 years of experience in customer service within the freight forwarding or logistics industry.
- • Minimum 1–2 years of experience leading a customer service team.
- Skills & Competencies
- • Excellent leadership and people management skills.
- • Strong customer relationship management abilities.
- • Excellent verbal and written communication.
- • Problem-solving and decision-making skills.
- • Knowledge of freight forwarding operations (Air, Sea, and Land Freight).
- • Strong organizational and time management skills.
- • Ability to work under pressure and manage multiple priorities.
- • Proficiency in Microsoft Office and logistics software (e.g., Fresa or similar ERP systems).
About the Company
Vega Worldwide Logistics
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
Khalid Bin Al Waleed Road - Bank Street Building, Bur Dubai - Dubai, UAE
Posted
20 days ago
Country
AE