Upwind Security

Upwind Security

Customer Success Manager (US Remote)

BR • Full TimeRemotePosted Today$90,000 – $140,000
Full TimeSeniorRemote

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Job Description

DescriptionAbout The PositionUpwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient clou

Key Highlights

  • Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
  • Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
  • Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
  • Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
  • Collaborate with Sales on long-term account strategy and positioning of relevant Upwind capabilities.

Qualifications

Required Qualifications

  • 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity.
  • Strong understanding of cloud security programs, modern security org structures, and value-driven success methodologies.
  • Exceptional communication, stakeholder management, and executive presentation skills.
  • Proven track record of driving adoption, managing complex accounts, and leading cross-functional programs.
  • Comfortable working in fast-paced environments and influencing both customer and internal priorities.
  • Experience partnering with technical teams (TAMs, SAs, Product) and Sales to support customer outcomes and retention.
  • Ability to connect technical capabilities to business impact, security outcomes, and ROI.

About the Company

Upwind Security

Upwind Security

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Job Details

Employment Type

Full Time

Experience Level

Senior

Salary Range

$90,000 – $140,000

Location

BR • Full Time

Work Mode

Remote

Posted

Today