LevelUp
Helpdesk Support Agent
USRemotePosted Today
Full TimeMidRemoteUS
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Job Description
Company OverviewLevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a var
Key Highlights
- Provide guidance and troubleshooting support to internal teams on business applications usage.
- Manage system access requests and resolve issues via Slack, Zendesk, and admin tools.
- Escalate complex issues to relevant departments, such as Product Management, Order to Cash, Deal Desk, and Systems Engineering.
- Document and tag interactions to support process improvement and reporting.
- Collaborate with internal teams to ensure a seamless support experience.
Qualifications
Required Qualifications
- Critical Requirement: Proven experience working extensively within Salesforce and NetSuite is essential for this role.
- 2-3 years of live chat customer service experience
- Familiarity with sales processes and business applications.
- Proficiency with Zendesk, Slack, and admin tools for troubleshooting and issue resolution.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Ability to prioritize tasks and handle multiple issues efficiently.
- Experience in documenting and tagging support interactions for reporting and process optimization.
Skills & Technologies
SQLJira
About the Company
LevelUp
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Job Details
Employment Type
Full Time
Experience Level
Mid
Location
US
Work Mode
Remote
Posted
Today
Country
US